Refund & Cancellation

S4 Foundation (Shyam Sunder Seva Sansthan) is committed to transparency and fairness in all our financial transactions. This Refund and Cancellation Policy outlines the terms under which donations and payments made to S4 Foundation may be refunded. Since S4 Foundation is a non-profit charitable organization, donations are generally non-refundable. However, we understand that exceptional circumstances may arise, and we handle such cases on a case-by-case basis. This policy applies to all donations and payments made through our website, bank transfers, or other channels.

General Policy: All donations to S4 Foundation are non-refundable. Once a donation is processed, it is allocated to our programs and initiatives. Exceptions: We may consider refund requests in the following circumstances: • Duplicate transactions where the same donation was processed more than once • Technical errors resulting in incorrect donation amounts being charged • Fraudulent transactions reported within 7 days • Donations made in error where the donor can provide reasonable evidence Time Frame: Refund requests must be submitted within 7 days from the date of the original transaction. Processing: Approved refunds will be processed within 15-20 business days and credited back to the original payment method.

One-Time Donations: One-time donations cannot be cancelled once the transaction has been completed. Please ensure accuracy before confirming your donation. Recurring Donations: Monthly or recurring donations can be cancelled at any time. To cancel a recurring donation: • Log into your account on our website (if applicable) • Contact us via email at shyamsundersevasansthan@gmail.com • Call us at +91-9929511166 The cancellation will take effect from the next scheduled payment. Previous payments are subject to the donation refund policy above. Event Registrations: Cancellation of event registrations may be eligible for a partial refund depending on the event terms. Please refer to the specific event page for details.

To request a refund, please follow these steps: 1. Contact us within 7 days of the transaction via email or phone 2. Provide your full name, donation amount, transaction ID, date of transaction, and reason for the refund request 3. Include any supporting documentation (transaction receipt, bank statement, etc.) 4. Our team will review your request and respond within 5-7 business days 5. If approved, the refund will be processed to the original payment method within 15-20 business days We recommend keeping a copy of your transaction receipt for reference. Email your refund request to: shyamsundersevasansthan@gmail.com Subject Line: "Refund Request - [Your Transaction ID]"

The following are not eligible for refunds: • Donations where the donor later changes their mind about supporting the cause • Donations made more than 7 days prior to the refund request • Donations where the 80G tax benefit certificate has already been issued • Donations under ₹100 • In-kind donations (physical goods, services, etc.) S4 Foundation reserves the right to reject any refund request that does not meet the criteria outlined in this policy. The decision of S4 Foundation regarding refund requests shall be final and binding.

For all refund and cancellation requests, please contact us: S4 Foundation (Shyam Sunder Seva Sansthan) Near Panchayat Samithi, Govindgarh, Rajasthan Email: shyamsundersevasansthan@gmail.com Phone: +91-9929511166 We are committed to resolving all concerns fairly and promptly. Please allow 5-7 business days for us to review and respond to your request.